Crestron ST-DSN Specifications download pdf (Page 12)

Docking Station Crestron ST-DSN

Problem Solving

Troubleshooting

The table below provides corrective action for possible trouble situations. If further

assistance is required, please contact a Crestron customer service representative.

ST-DSN Troubleshooting

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

Green power LED does not

illuminate.

ST-DSN is not receiving

power.

Confirm that power pack is plugged in outlet

and connector is plugged in the ST-DSN

power connector port.

Red CHG LED blinks once

per second.

ST-DSN is in 'charge

pending' mode.

The rechargable power pack is either too

hot/cold or has extremely low voltage. The ST-

DSN begins a fast charge of ST-BTPN as soon

as conditions are favorable (temperature of ST

BTPN is between 32-104

F (0-40

C).

Red CHG and RDY LEDs

blink four times per second.

ST-DSN has intermittent

contact with the ST-BTPN.

Properly position the ST-BTPN in the ST-DSN

cavity. Clean contacts with a dry, lint free cloth.

Incorrect external power

pack being used.

Verify that power pack is the supplied power

pack (I.e., Crestron part no. PW-1215 (110vac)

or PWI-1215 (230vac).

Red CHG and RDY LEDs

oscillate back and forth.

Hardware Error. Remove power from ST-DSN. Contact

Crestron customer service.

Power LED does not

illuminate.

Power pack not functioning. Verify output (12VDC min.) Replace power

pack.

Power pack not plugged in

unit and/or wall outlet.

Plug power pack in unit and/or wall outlet.

Power LED illuminates, but

battery does not charge.

Incorrect external power

pack being used.

Verify that power pack is the supplied power

pack (I.e., Crestron part no. PW-1215 (110vac)

or PWI-1215 (230vac).

Further Inquiries

If you cannot locate specific information or have questions after reviewing this

guide, please take advantage of Crestron's award winning customer service team by

calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].

For assistance in your local time zone, refer to the Crestron website

(www.crestron.com

) for a listing of Crestron worldwide offices.

Future Updates

As Crestron improves functions, adds new features, and extends the capabilities of

the ST-DSN, additional information may be made available as manual updates.

These updates are solely electronic and serve as intermediary supplements prior to

the release of a complete technical documentation revision.

Check the Crestron website periodically for manual update availability and its

relevance. Updates are identified as an “Addendum” in the Download column.

8 • Docking Station: ST-DSN Operations Guide – DOC. 6095

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Crestron ST-DSN Specifications Page 12

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