Crestron TPMC-CH-IMC Specifications download pdf (Page 14)

CAT5 Balanced AV Interface Module Crestron TPMC-CH-IMC

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble

situations. If further assistance is required, please contact a Crestron

customer service representative.

TPMC-CH-IMC Troubleshooting

TROUBLE POSSIBLE

CAUSE(S)

CORRECTIVE

ACTION

Touchpanel

does not

function.

Touchpanel is not

communicating

with the network.

Use Crestron Toolbox

to poll the network.

Verify network

connection to the

device.

Improper video

connection.

Verify proper

connections on the

touchpanel and

TPMC-CH-IMC.

Incorrect video

format selection.

Select the proper video

input configuration in

the touchpanel Setup

menu.

Incorrect VT Pro-e

project file loaded.

Ensure the video

window object resides

in the project,

recompile and reload.

Video window on

touchpanel has

no display.

Damaged

connector pins.

Inspect connector pins.

If bent, straighten

carefully. If broken,

contact Creston

customer service.

No audio from

touchpanel

speakers.

Improper audio

connection.

Verify proper

connections on the

touchpanel and

TPMC-CH-IMC.

12 • CAT5 Balanced AV Interface Module: TPMC-CH-IMC Operations Guide – DOC. 6345A

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Crestron TPMC-CH-IMC Specifications Page 14

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