Crestron CNX-BN12 Installation Guide download pdf (Page 25)

Crestron CNX-BF12 & CNX-BN12 Function & Numeric Keypads

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble

situations. If further assistance is required, please contact a Crestron

customer service representative.

CNX-BF12 & CNX-BN12 Troubleshooting

TROUBLE POSSIBLE

CAUSE(S)

CORRECTIVE

ACTION

Keypad is not

communicating

with the network.

Use Crestron Toolbox

to poll the network.

Verify network

connection to the

device.

Keypad is not

receiving power

from a Crestron

power source.

Use Crestron power

source. Verify

connections.

Keypad does

not function.

Keypad is not

receiving

sufficient power.

Use the Crestron

Power Calculator to

help calculate how

much power is

needed for the

system.

Keypad Net ID is

not correct.

In Toolbox, poll the

network (F4) to verify

Net ID.

Keypad Net ID is

not set to match

the net ID set in

the SIMPL

Windows

program.

Verify Net ID setting in

SIMPL Windows

program.

(Continued on following page)

Operations & Installation Guide – DOC. 8185A Function & Numeric Keypads: CNX-BF/BN12 • 21

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Crestron CNX-BN12 Installation Guide Page 25

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