Crestron DM-RMC-200-S2 Installation Guide download pdf (Page 36)

DigitalMedia 8G Fiber Receiver 200 Crestron DM-RMC-200-S/S2

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble situations.

If further assistance is required, please contact a Crestron customer

service representative.

DM-RMC-200-S/DM-RMC-200-S2 Troubleshooting

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

PWR LED

does not

illuminate.

Device is not receiving

power.

Verify power pack connections

to the device and to the power

outlet.

PWR LED

flashes.

Memory test fails while

the device boots up.

Power cycle the device.

DM IN LED

blinks once a

second.

Device cannot establish

a link to the device

connected to the

DM IN port.

Verify cable connection to the

DM IN port.

Device is not receiving

video signal.

Ensure proper video signal is

routed to device.

VIDEO LED

does not

illuminate.

Device connected to the

HDMI OUT port has not

sent the hotplug signal.

Power on device connected to

the HDMI OUT port and ensure

that it is switched to the correct

input.

VIDEO LED is

green but

video on

connected

display is

black.

HDCP is blanking the

video output.

Verify that device connected to

HDMI output supports HDCP.

Amplifier is turned off or

EDID is not configured

properly.

In DMTool, confirm that Enable

Analog Audio Output is

selected.

There is no

sound from

connected

speakers.

Volume is turned down.

In DMTool, move the volume

slider up as necessary to

increase the volume.

(Continued on following page)

30  DigitalMedia 8G Fiber Receiver 200: DM-RMC-200-S/S2 Operations & Installation Guide – DOC. 7246B

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