Crestron TPS-IMC User Manual download pdf (Page 12)

Interface Module Crestron TPS-IMC-BV

8 •• Interface Module: TPS-IMC-BV Operations Guide - DOC. 5921

Problem Solving

Troubleshooting

The table below provides corrective action for possible trouble situations. If further

assistance is required, please contact a Crestron customer service representative.

TPS-IMC-BV Troubleshooting

TROUBLE

POSSIBLE

CAUSE(S)

CORRECTIVE ACTION

Touchpanel does

not function.

Touchpanel is not

communicating to

the network.

Use Performance Viewport (via SIMPL

Windows or VT Pro-e) to poll the network.

Verify network connection to the touchpanel.

Touchpanel is not

receiving network

power.

Confirm that power is supplied via the network

connection or the external power pack.

Touchpanel is not

responding and

Incorrect network

wiring.

Touch screen to remove message and verify

correct wiring to all connectors.

screen displays

"Network Poll Error"

message.

Further Inquiries

If after reviewing this Operations Guide for the TPS-IMC-BV, you cannot locate

specific information or have questions, please take advantage of Crestron's award

winning customer service team by calling:

• In the US and Canada, call Crestron’s corporate headquarters at

1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.

• In Europe, call Crestron International at +32-15-50-99-50.

• In Asia, call Crestron Asia at +852-2341-2016.

• In Latin America, call Crestron Latin America at +525-260-4336.

For local support from exclusive Crestron factory-trained personnel call:

• In Australia, call Soundcorp at +613-9488-1555.

• In New Zealand, call Amber Technologies at +649-410-8382.

Future Updates

As Crestron improves functions, adds new features, and extends the capabilities of

the TPS-IMC-BV, additional information may be made available as manual updates.

These updates are solely electronic and serve as intermediary supplements prior to

the release of a complete technical documentation revision.

The Downloads page of the Crestron website (www.crestron.com) directs the reader

to the location and description of each update. Check the site periodically for update

availability and its subjective value.

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