Crestron CT-3000 Specifications download pdf (Page 17)

Crestron CNECI-4A Electrical Control Interface with AC

Problem Solving

Troubleshooting

The table below provides corrective action for possible trouble situations of the

CNECI-4A. If further assistance is required, please contact a Crestron customer

service representative.

WARNING: Disconnect power before working on this unit. While power is

connected, there are live components inside.

WARNING: Relay terminals 1, 2, 3, and 4 may still contain voltage even after AC

power is disconnected.

CNECI-4A Troubleshooting

TROUBLE

POSSIBLE

CAUSE(S)

CORRECTIVE ACTION

Green POWER

indicator does not

CNECI-4A is not receiving

AC power.

Check AC fuse. If necessary, replace only with the

same fuse type and rating.

illuminate. USE CAUTION. Verify that AC wires into terminal

block(s) are secure.

CNECI-4A is not receiving

+24V power.

Verify that cable plugged into NET connector is

secure.

Yellow NET

indicator does not

Loose network

connection.

Verify that cable plugged into NET connector is

secure.

illuminate. Improper NET ID. Verify that the ID CODE of the CNECI-4A matches

the Cresnet NET ID. Refer to "Identity Code".

AC powered

devices will not

operate properly.

AC voltage selector switch

in wrong position.

Confirm that AC selector switch is positioned to

115 or 230 as appropriate.

Further Inquiries

If you cannot locate specific information or have questions after reviewing this

guide, please take advantage of Crestron's award winning customer service team by

calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].

For assistance in your local time zone, refer to the Crestron website

(www.crestron.com

) for a listing of Crestron worldwide offices.

You can also log onto the online help section of the Crestron website

(www.crestron.com

) to ask questions about Crestron products. First-time users will

need to establish a user account to fully benefit from all available features.

Operations Guide - DOC. 8149 Electrical Control Interface with AC: CNECI-4A • 13

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Crestron CT-3000 Specifications Page 17

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