Crestron IM-WCC Installation Guide download pdf (Page 30)

QuickMedia

Computer Centers Crestron QM-FBCC/WCC-1

26  QuickMedia

: QM-FBCC/WCC-1 Operations & Installation Guide – DOC. 6716B

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble

situations. If further assistance is required, please contact a Crestron

customer service representative.

QM-FBCC/WCC-1 Troubleshooting

TROUBLE

POSSIBLE

CAUSE(S)

CORRECTIVE

ACTION

Device does not

function.

Device is not

communicating

with the network.

Use Crestron Toolbox

to poll the network.

Verify network

connection to the

device.

Device is not

receiving power

from a Crestron

power source.

Use a Crestron power

source. Verify

connections.

Device is not

receiving

sufficient power.

Use the Crestron

Power Calculator to

help calculate how

much power is

needed for the

system.

Device Net ID

does not match

Net ID in SIMPL

Windows

program.

Verify Net ID matches

Net ID in SIMPL

Windows program.

Device Net ID is

same as another

device’s Net ID.

Assign a different Net

ID, to match the Net

ID in SIMPL Windows

program.

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Crestron IM-WCC Installation Guide Page 30

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