Crestron ST-CP Specifications download pdf (Page 35)

Crestron ST-1550C 1-Way Wireless RF Touchpanel

Problem Solving

Troubleshooting

The table below and on the next page provides corrective action for possible trouble

situations. If further assistance is required, please contact a Crestron customer

service representative.

ST-1550C Troubleshooting

TROUBLE

POSSIBLE

CAUSE(S)

CORRECTIVE ACTION

Project cannot be

uploaded to

touchpanel:

1. Screen is black. Touchpanel is

powered down.

ppy

Verify that the panel has power supplied to it,

either battery or power pack.

2. Checking

communications

error.

Incorrect COM port

specified.

Verify upload preferences is set to the COM

port being used to communicate to the

control system.

Verify upload preferences specifies RACK

(not the PANEL) as target of the upload.

3. Checking panel

type error.

Incorrect NET ID

setting.

Verify that panel NET ID matches the NET ID

specified during upload. Refer to "Interface"

in this Operations Guide.

Problem with cable

between control

system and

touchpanel.

Check the cable for errors or poor

connections.

Wrong screens

appear on

touchpanel.

Screens were not

uploaded.

Upload screens as described in the help files

found in VT Pro-e.

Touchpanel does

not function.

No power to the

touchpanel.

Confirm that battery pack is installed or

external adapter is connected.

Touchpanel is

incorrectly

calibrated.

1. Enter "calibration mode" through the Setup

Mode:

a. Remove power (battery pack or adapter).

b. Reapply power while holding finger to the

touchscreen for about five seconds.

c. When finger is lifted from screen, the

opening screen appears.

d. Touch the opening screen and select the

Calibration button from the Preferences

And Settings Menu to enter "Calibration

mode."

2. If you cannot manually enter calibration

mode, use the Viewport

Function | Put

Touchpanel into Calibrate Mode

to force

the

anel to dis

the screen.

(continued on next page)

Operations Guide – DOC. 6096A 1-Way Wireless RF Touchpanel: ST-1550C • 31

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Crestron ST-CP Specifications Page 35

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