Crestron CEN-TIA Specifications download pdf (Page 27)

Crestron CEN-TIA Telephone Interface Module

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble situations. If

further assistance is required, please contact a Crestron customer service

representative.

CEN-TIA Troubleshooting

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

Device does not

function.

Device is not

communicating with the

network.

Use Crestron Toolbox to poll

the network. Verify network

connection to the device.

Device is not receiving

power from a Crestron

power source.

Use the provided Crestron

power source. Verify

connections.

Device is not receiving

sufficient power.

Use the Crestron Power

Calculator to help calculate

how much power is needed

for the system.

Device Net ID or IP ID

does not match control

system ID setting.

Use Crestron Toolbox or

SIMPL to change the Net ID

or IP ID.

Control system not

configured properly.

Determine correct control

system configuration and

make appropriate changes.

USB connection

stops responding.

USB connection

terminated without first

stopping the USB driver.

Right click on the Safely

Remove Hardware icon in the

System Tray.

Select Generic Crestron

Console V2 device and click

the stop button.

Reconnect via Toolbox using

the USB connection.

Audio output is

distorted.

Mixer settings and/or

audio source levels are

too high.

Reduce audio output levels

until distortion disappears.

Device does not

perform the tasks

programmed

using CEN-TIA

Menu Builder tool.

Correct CEN-TIA Menu

Builder project file not

loaded or incorrectly

configured.

Check the CEN-TIA Menu

Builder project file and make

necessary changes. Upload

correct file if necessary.

CEN-TIA functions

properly but

feedback

indicator(s) do(es)

not illuminate.

Feedback signal names

incorrect in SIMPL

Windows program.

Verify SIMPL Windows

program for feedback signal

names.

Operations Guide – DOC. 6414 Telephone Interface Module: CEN-TIA • 23

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Crestron CEN-TIA Specifications Page 27

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