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Crestron TPMC-8L Installation Guide Page 60

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Isys i/O™ 8.4” Touchpanel Media Center Crestron TPMC-8L
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-8L Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
TPMC-8L is off or has
no power.
Verify that TPMC-8L has
power and is on or in standby
mode.
Cannot upload VT
Pro-e project or
firmware from
Toolbox.
No IP address
configured/obtained on
the TPMC-8L.
Refer to “Ethernet Details”
which starts on page 34 to
define IP addresses. If the
TPMC-8L is set up to use
DHCP (not recommended),
you can use the IP section of
the “Ethernet Setup” window
box to verity the IP address
provided. If the number is
invalid for your subnet or no
number is present, verify that
the DHCP server is working
properly.
TPMC-8L does
not show
feedback and/or
does not control
any devices.
No IP address
configured/obtained on
the TPMC-8L.
Refer to “Ethernet Details”
which starts on page 34 to
define IP addresses. If the
TPMC-8L is set up to use
DHCP (not recommended),
you can use the IP section of
the “Ethernet Setup” window
box to verity the IP address
provided. If the number is
invalid for your subnet or no
number is present, verify that
the DHCP server is working
properly.
Invalid control system IP
address / IP ID set up
on TPMC-8L.
The IP address (or host
name) for the control system
is invalid or the IP ID does not
match the one defined in the
SIMPL program. Refer to “IP
Table” which starts on page
36 to define IP addresses.
TPMC-8L boots
up in setup
screens every
time.
Invalid VT Pro-e project
or no VT Pro-e project is
loaded.
Load/reload VT Pro-e project
using the Toolbox.
56 • Isys i/O™ 8.4” Touchpanel Media Center: TPMC-8L Operations & Installation Guide – DOC. 6594B
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