Crestron C2N-DVP4DI Specifications download pdf (Page 44)

Digital Video Processor Crestron C2N-DVP4DI

C2N-DVP4DI Troubleshooting (Continued)

TROUBLE POSSIBLE

CAUSE(S)

CORRECTIVE ACTION

Pages do not flip. Join numbers on

“Page Properties” in

VT-Pro-e not set.

Set join numbers in “Page Properties”.

Cresnet does not work

after C2N-DVP4DI is

plugged into PRO2

control system.

C2N-DVP4DI is set to

master mode.

Set C2N-DVP4DI to slave mode via

Viewport.

Viewport displays the

following message:

Warning: another CTP

port is open. Type

KILLSOCKET CTP1 to

kill connection.

Two Viewport

sessions are open, or

Viewport and Test

Manager are open.

Close one session of Viewport or Test

Manager.*

IP address not correct

(LAN green and amber

LEDs are off).

Assign correct IP address to C2N-

DVP4DI.

C2N-DVP4DI does not

respond to ping

command.

IP mask not correct

(LAN green and amber

LEDs are on).

Assign correct IP mask.

Mouse or touchpanel

does not work.

Incorrect Touch

settings.

At C2N-DVP4DI prompt in Viewport,

type touch to check and adjust settings.

No cursor on screen. Cursor is set to OFF in

Viewport.

At C2N-DVP4DI prompt in Viewport,

type cursor on to have cursor appear

on screen.

* The Test Manager utility is used for testing and debugging a SIMPL Windows program by monitoring

the status of selected signals in real time. For additional information, refer to the SIMPL Windows Help

file.

Refer to the latest version of the C2N-DVP4DI Reference Guide (Doc. 6177),

available from the Crestron website (www.crestron.com), for System Monitor Mode

information.

Further Inquiries

If after reviewing this Operations Guide, you cannot locate specific information or

have questions, please take advantage of the Crestron award winning customer

service team by calling:

• In the US and Canada, call Crestron corporate headquarters at

1-888-CRESTRON [1-888-273-7876].

• In Europe, call Crestron International at +32-15-50-99-50.

• In Asia, call Crestron Asia at +852-2341-2016.

• In Latin America, call Crestron Latin America at +5255-5093-2160.

• In Australia and New Zealand, call Creston Pacific at

+613-9480-2999

Firmware Upgrades

To take advantage of all the C2N-DVP4DI features, it is important that the unit

contains the latest firmware available. Therefore, please check the Crestron website

(http://www.crestron.com/downloads/software_updates.asp) for the latest version of

firmware. Not every product has a firmware upgrade, but as Crestron improves

functions, adds new features, and extends the capabilities of its products, firmware

Operations Guide – DOC. 6112

40 • Digital Video Processor: C2N-DVP4DI

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Crestron C2N-DVP4DI Specifications Page 44

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