Crestron CNX-B4 Installation Guide download pdf (Page 37)

Crestron CNX-B2/B4/B6/B8/B12 Single Gang Keypads

Operations & Installation Guide - DOC. 8173A Single Gang Keypads: CNX-B2/B4/B6/B8/B12 • 33

Problem Solving

Troubleshooting

The table below provides corrective action for possible trouble situations.

If further assistance is required, please contact a Crestron customer

service representative.

Keypad Troubleshooting

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

Keypad does not Incorrect power supply. Use a Crestron power supply.

function when a

button is pressed.

Keypad is not receiving

power.

Check wiring connection to

unit.

Keypad Net ID is not

correct.

In Viewport, poll the network

(F4) to verify Net ID.

Keypad Net ID is not

set to match the Net ID

set in the SIMPL

Windows program.

Verify SIMPL Windows

program for setting Net ID.

Keypad Net ID is the

same as another

device's Net ID.

Assign a different Net ID in

SIMPL Windows and reset

unit using Viewport.

Pressing button

yields wrong result.

Keypad is mounted

upside down.

Check keypad orientation.

Keypad programmed

incorrectly.

Check programming in SIMPL

Windows.

Keypad functions but

LED indicator does

not illuminate.

Feedback signal names

incorrect in SIMPL

Windows program.

Verify SIMPL Windows

program for feedback signal

names.

LED intensity set to 0

(zero).

Set intensity to desired level.

No sound from

speaker.

Feedback audio signal

not present.

Verify VT Pro-e program for

feedback audio signals.

Volume set to 0 (zero). Set volume to desired level.

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Crestron CNX-B4 Installation Guide Page 37

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