Crestron CNX-ASBK Installation Guide download pdf (Page 10)

Audio Switcher Bussing Kit Crestron CNX-ASBK

Problem Solving

Troubleshooting

The table below provides corrective action for possible trouble situations of the

daisy-chained CNX-PAD8s. If further assistance is required, refer to the CNX-PAD8

Operations Guide or please contact a Crestron customer service representative.

Daisy-Chained CNX-PAD8 Troubleshooting

TROUBLE

POSSIBLE

CAUSE(S)

CORRECTIVE ACTION

No audio at all CNX-

PAD8s.

Audio source cables

not connected.

Verify that audio source cables

plugged into original or "primary" CNX-

PAD8 are secure.

One or more (but not

all) CNX-PAD8s not

distributing audio.

Bussing cable(s) or

pin(s) damaged or not

connected properly.

Check pins and temporarily swap

bussing cable(s). Replace cable(s) if

damaged.

PCB to PCB cable(s) or

pin(s) damaged or not

connected properly.

Check pins and temporarily swap PCB

to PCB cable(s). Replace cable(s) if

damaged.

Yellow NET LED on

the front panel of a

daisy-chained CNX-

PAD8 does not

illuminate.

Improper NET ID. Verify that CNX-PAD8 NET ID

matches NET ID software program.

Refer to "Identity Codes of the CNX-

PAD8s".

Further Inquiries

If you cannot locate specific information or have questions after reviewing this

guide, please take advantage of Crestron's award winning customer service team by

calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].

For assistance in your local time zone, refer to the Crestron website

(www.crestron.com

) for a listing of Crestron worldwide offices.

You can also log onto the online section of the Crestron website (www.crestron.com

)

to ask questions about Crestron products. First-time users will need to establish a

user account to fully benefit from all available features.

Future Updates

As Crestron adds improvements to the CNX-ASBK, additional information may be

made available as manual updates. These updates are solely electronic and serve as

intermediary supplements prior to the release of a complete technical documentation

revision.

Check the Crestron website (www.crestron.com

) periodically for manual update

availability and its relevance. Updates are available from the Download | Product

Manuals section and are identified as an “Addendum” in the Download column.

8 • Audio Switcher Bussing Kit: CNX-ASBK Operations & Installation Guide - DOC. 8143

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Crestron CNX-ASBK Installation Guide Page 10

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