Crestron C2ENET-2 Specifications Page 68
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Digital Graphics Engine Crestron DGE-2
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
DGE-2 Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Touch screen is not
communicating with the
network.
Use Crestron Toolbox (via
SIMPL Windows or VT Pro-e)
to poll the network. Verify
network connection to the
touch screen.
Touch screen
does not function.
Touch screen is
incorrectly calibrated.
Enter the setup menu or use
Crestron Toolbox to initiate
the calibration sequence and
recalibrate. (Refer to “Touch
Screen” which starts on page
24.)
Incorrect network wiring.
Touch the screen to remove
any message and verify
correct wiring to all
connectors.
Touch screen Cresnet
ID is not set to match
the Net ID in the SIMPL
program.
Use Crestron Toolbox to poll
the network. Verify that the
Cresnet ID for the touch
screen is properly set to
match the Net ID in the
SIMPL program.
Touch screen is
not responding.
Touch screen Cresnet
ID is not unique; two or
more units share the
same ID.
Use Crestron Toolbox to poll
the network and verify that
each ID is used only once.
Standby timeout has
elapsed.
Touch the screen to
reactivate.
Touch screen
display is dark.
Screen brightness is
improperly set.
Adjust screen brightness from
the Video Setup” menu.
(Refer to “Video Setup” which
starts on page 29.)
Unexpected
response from the
touch screen.
Touch screen is
incorrectly calibrated.
Enter the setup menu or use
Crestron Toolbox to initiate
the calibration sequence and
recalibrate. (Refer to “Touch
Screen” which starts on page
24.)
(Continued on following page)
64 • Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 Operations Guide – DOC. 6809E
- Crestron DGE-2 1
- Operations Guide 1
- Regulatory Compliance 2
- Contents 3
- Digital Graphics Engine with 5
- and DigitalMedia™ CAT 5
- Connectivity: DGE-2 5
- Features and Functions 6
- Embedded PC Applications 7
- HD Streaming Video 7
- Presentation Output 9
- DigitalMedia 9
- V-Panel Connectivity 9
- Applications 10
- Specifications 12
- SPECIFICATION DETAILS 14
- Physical Description 16
- (433 mm) 17
- 12.19 in 17
- (310 mm) 17
- 17.03 in 17
- 1 TX + 5 N/C 19
- 2 TX - 6 RX 19
- 3 RX + 7 N/C 19
- 4 N/C 8 N/C 19
- Network Wiring 22
- Identity Code 22
- Configuring the Touch Screen 23
- Setup Menu Details 24
- Security 25
- “Setup Proxy” Window 26
- Cresnet 27
- Touch Screen 28
- Touch Screen Test Window 29
- Display Output 30
- Update Panel 31
- Dual Window Preview Screen 37
- “Audio Setup” Window 38
- “Embedded Apps” Window 39
- “Trusted Sites” Window 40
- ETHERNET Details 41
- Adapters 41
- IP Table 43
- Identity 44
- Sharing 44
- LAN Ethernet Status Details 45
- Standby Details 45
- Misc. Controls Details 45
- On-Screen Keyboard 47
- On-Screen Keyboard - Numeric 47
- On-Screen Keyboard - Symbols 47
- Screen Brightness Details 49
- Hard Button Feedback Details 49
- Touch Path 49
- Exit Details 49
- Installation 50
- Place feet in corners 51
- Hardware Hookup 52
- + - G + 53
- Programming Software 54
- Multi-Mode Objects 57
- WAV File Audio Messages 58
- Bit Depth and File Size 58
- Additional Language Fonts 61
- Embedded Applications 62
- DGE-2 (Digitals) 64
- Uploading and Upgrading 65
- Program Checks 66
- Restore 66
- Problem Solving 68
- Check Network Wiring 69
- Reference Documents 70
- Further Inquiries 71
- Future Updates 71
- Return and Warranty Policies 72
- Microsoft 73
- Windows XP 73
- Tel: 888.CRESTRON 09.12 76
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