Crestron C2ENET-2 Specifications Page 69
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Crestron DGE-2 Digital Graphics Engine
DGE-2 Troubleshooting (Continued)
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Improper video
connection.
Verify proper connections on
the touch screen.
Incorrect video cable
used.
Verify that the correct video
cable is being used.
Incorrect video format
selection.
Select the proper video input
configuration in the touch
screen configuration setup
menu. (Refer to “Video” which
starts on page 29.)
Video window
on touch screen
has no display.
Incorrect VT Pro-e
project file loaded.
Make sure that video window
object resides in project,
re-compile and reload.
Improper Ethernet
connection (IEC).
Verify proper connection at
touch screen LAN port.
Incorrect touch screen
selected in SIMPL
Windows.
Select “Touchpanel (Ethernet)”
instead of “Touchpanel
(Cresnet)”.
Another device set to
the same IP address.
Obtain new touch screen static
IP address.
Communications
via the LAN port
is not
functioning.
Possible bad port on the
hub.
Use crossover cable to connect
directly to the Ethernet port on
a PC and ping the IP address
of the touch screen to confirm
communication. If it is good,
confirm hub port by testing with
another Ethernet device.
NOTE: For more advanced diagnostics, use the DM tool in Crestron Toolbox.
Check Network Wiring
Use the Right Wire
To ensure optimum performance over the full range of the installation topology, use
Crestron Certified Wire only. Failure to do so may incur additional charges if
support is required to identify performance deficiencies because of using improper
wire.
Calculate Power
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. The EIG connector on the DM
switcher is used to bring in external power. Additional power is rarely required as
switchers provide enough power for most typical configurations. Please use the
DMNet Power Calculator to help calculate how much power is needed for the
system (www.crestron.com/calculators
).
CAUTION: If a DM Switcher or other DM device supplying power is connected to
the DGE-2, the wire to the 24 pin between the DM device and the DGE-2 must be
disconnected. The wires to the A, B and G pins must remain connected.
Operations Guide – DOC. 6809E Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 65
- Crestron DGE-2 1
- Operations Guide 1
- Regulatory Compliance 2
- Contents 3
- Digital Graphics Engine with 5
- and DigitalMedia™ CAT 5
- Connectivity: DGE-2 5
- Features and Functions 6
- Embedded PC Applications 7
- HD Streaming Video 7
- Presentation Output 9
- DigitalMedia 9
- V-Panel Connectivity 9
- Applications 10
- Specifications 12
- SPECIFICATION DETAILS 14
- Physical Description 16
- (433 mm) 17
- 12.19 in 17
- (310 mm) 17
- 17.03 in 17
- 1 TX + 5 N/C 19
- 2 TX - 6 RX 19
- 3 RX + 7 N/C 19
- 4 N/C 8 N/C 19
- Network Wiring 22
- Identity Code 22
- Configuring the Touch Screen 23
- Setup Menu Details 24
- Security 25
- “Setup Proxy” Window 26
- Cresnet 27
- Touch Screen 28
- Touch Screen Test Window 29
- Display Output 30
- Update Panel 31
- Dual Window Preview Screen 37
- “Audio Setup” Window 38
- “Embedded Apps” Window 39
- “Trusted Sites” Window 40
- ETHERNET Details 41
- Adapters 41
- IP Table 43
- Identity 44
- Sharing 44
- LAN Ethernet Status Details 45
- Standby Details 45
- Misc. Controls Details 45
- On-Screen Keyboard 47
- On-Screen Keyboard - Numeric 47
- On-Screen Keyboard - Symbols 47
- Screen Brightness Details 49
- Hard Button Feedback Details 49
- Touch Path 49
- Exit Details 49
- Installation 50
- Place feet in corners 51
- Hardware Hookup 52
- + - G + 53
- Programming Software 54
- Multi-Mode Objects 57
- WAV File Audio Messages 58
- Bit Depth and File Size 58
- Additional Language Fonts 61
- Embedded Applications 62
- DGE-2 (Digitals) 64
- Uploading and Upgrading 65
- Program Checks 66
- Restore 66
- Problem Solving 68
- Check Network Wiring 69
- Reference Documents 70
- Further Inquiries 71
- Future Updates 71
- Return and Warranty Policies 72
- Microsoft 73
- Windows XP 73
- Tel: 888.CRESTRON 09.12 76
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